PACT Act Compliance

At VapeOutletUSA.com, we are fully committed to complying with the Prevent All Cigarette Trafficking (PACT) Act and all federal and state regulations governing the sale and shipment of vape products. Below, we outline what the PACT Act means for our customers, our shipping policies, and how we ensure compliance to provide a safe and legal shopping experience.

What is the PACT Act?

The Prevent All Cigarette Trafficking (PACT) Act is a federal law originally enacted in 2009 to regulate the sale and shipment of tobacco products. In December 2020, the PACT Act was amended to include electronic nicotine delivery systems (ENDS), such as vape products, e-liquids, and related accessories. The amendment, effective March 2021, imposes strict requirements on online vape retailers to prevent underage access and ensure compliance with state and local laws.

Key Provisions: The PACT Act requires online sellers to verify customer age, use approved carriers for shipping, collect applicable taxes, and maintain records for regulatory audits.
Impact on Vape Products: All vape products, including devices, e-liquids, and disposables, are classified as ENDS and subject to PACT Act regulations.

Note: The PACT Act applies to all U.S. states and territories, and non-compliance can result in significant penalties for retailers and customers.

Age Verification Requirements

To comply with the PACT Act and federal law, VapeOutletUSA.com enforces strict age verification for all customers purchasing vape products.

Minimum Age: You must be 21 years or older to purchase vape products from our site, as required by the FDA and federal regulations.
Online Verification: Upon entering our site, you’ll be prompted to verify your age through a third-party age verification service (e.g., AgeChecker.Net or Veratad). This may require providing your date of birth or additional identity details.
At Delivery: All orders require an adult signature (21+) with valid, government-issued photo ID at the time of delivery. A $7.00 adult signature fee is added to every order to cover this requirement.
Failed Verification: Orders placed by individuals under 21 or those who fail age verification will be canceled and refunded, minus any processing fees.

Note: Ensure an adult (21+) is available to sign for your delivery to avoid return fees or delays.

Shipping Restrictions

The PACT Act and state laws impose restrictions on where and how we can ship vape products. Below are the key restrictions:

Prohibited Carriers: The PACT Act prohibits the U.S. Postal Service (USPS) from shipping vape products. We use approved private carriers like FedEx or regional networks to deliver orders.
Restricted States: We cannot ship vape products to the following states due to local laws: Alaska, Arkansas, Maine, Massachusetts, New York, Oregon, Rhode Island, South Dakota, Utah, Vermont. Additional restrictions apply in select cities, such as San Francisco, CA, and Chicago, IL.
Limited Shipping Areas: Certain states, such as New Jersey, Maryland, and Rhode Island, may allow hardware (e.g., devices, coils) but restrict e-liquids. Our checkout system will notify you of any restrictions based on your shipping address.
No PO Boxes or Military Addresses: Due to carrier limitations and PACT Act requirements, we cannot ship to PO Boxes, APO/FPO military addresses, or similar destinations.

Note: Attempting to ship to restricted areas will result in order cancellation. Please verify your state’s regulations before ordering.

Tax Compliance

The PACT Act requires online vape retailers to collect and remit applicable state and local excise taxes on vape products.

State Taxes: We collect state-specific vape taxes at checkout for states that impose them (e.g., California, Minnesota, Pennsylvania). These taxes are calculated based on your shipping address and displayed before order confirmation.
Local Taxes: Where applicable, local city or county taxes may also be added to your order total.
Tax Reporting: We maintain records of all transactions and taxes collected, as required by the PACT Act, and report to relevant authorities to ensure compliance.

Note: Tax amounts vary by jurisdiction and are non-negotiable. Review your cart at checkout for a breakdown of taxes.

Customer Responsibilities

To ensure a smooth and compliant shopping experience, customers must adhere to the following responsibilities:

Accurate Information: Provide accurate shipping and billing information at checkout to avoid delays or order cancellations. Incorrect addresses may result in return fees.
Age Verification: Complete the online age verification process and ensure an adult (21+) with valid ID is available to sign for delivery.
State Laws: Verify that vape products are permitted in your state or locality before placing an order. We are not responsible for orders confiscated due to local regulations.
Delivery Attempts: Arrange for an adult to be present for delivery, as carriers may attempt up to three deliveries before returning the package to us, incurring additional fees.

Note: Non-compliance with these responsibilities may result in order cancellation, return fees, or legal consequences.

Frequently Asked Questions

Why is an adult signature required for delivery?

The PACT Act mandates that all vape product deliveries require an adult (21+) to sign with a valid, government-issued ID to prevent underage access.

Why can’t you ship to my state?

Some states and cities have banned or restricted vape product sales and shipments. Our checkout system will alert you if your address is in a restricted area.

What happens if no adult is available to sign?

Carriers may attempt delivery up to three times. If no adult is available, the package will be returned to us, and you may incur a Return to Sender fee.